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Customer Service
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Earthy Delights is committed to supplying our customers with excellent products and
quality service. We are constantly striving to secure the best in
gourmet food products for our customers.
Our efforts have been rewarded
over many years by the continuing support we receive from top professional
chefs throughout North America. It is our desire to supply the same
level of quality, in both products and service, to our individual
customers.
We stand behind our
products and service. Your satisfaction is guaranteed!
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Ed Baker
President
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Earthy
Delights Customer
Satisfaction Guarantee
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| Earthy Delights has a 100% satisfaction guarantee. We do our best to provide you with the finest products and flawless service. If you are unhappy for any reason, we pledge to do whatever it takes to correct the problem. We do ask that you let us know of any problems right away so that we can correct the problem immediately. Please retain packing materials if the product appears to have been damaged in shipment.
*The only time we will not guarantee our products is in the case of fresh products left without a signature. In the case of perishable items, sent via FedEx priority, we strongly urge you to be available at the delivery location to receive your package. We strongly discourage the use of a "signature release" for perishable items, and will not be responsible for the condition of fresh items delivered without a signature.
Return Policy
Earthy Delights guarantees your satisfaction. Because we are dealing with food, in most cases we do not accept returns, but we will replace or give full credit for any product which you are not happy with. See Earthy Delights Satisfaction Guarantee above.
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If you have
a concern over the quality of product you receive, or the service
we provide to you, please contact us as soon as possible. You can
contact us by email, by phone at
800/367-4709 or by regular mail directed to the address listed below.
We appreciate the patronage of our customers and hope to provide you
with superb gourmet foods over many years to come. Please let
us know of any ways we can serve you better! |
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