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Top > Customer Service > Fan Mail |
See how Earthy
Delights ranks on Bizrate |
| Earthy
Delights is independently rated by Bizrate.Com. Bizrate conducts surveys
of our customers about all aspects of their experience with our website
as well as follow-up surveys after their order is received. Bizrate
has granted Earthy Delights their Gold Star certification indicating
superior ratings. When you complete an order with Earthy Delights
we invite you to participate in the survey. We are always interested
in your comments and suggestions. |
| We
have Great Customers!
Visit the Great
Professional Kitchens that Buy from Earthy Delights |
Ed Baker
President
|
| And
they let us know how much they appreciate the great products and service
they get from us. |
"I
received my order this morning and was just delighted. The packing
job was the best I have ever seen. I am a small fish on the food chain,
but your 5 Star service made me feel like a VIP. Special thanks to
David Eger for ensuring my order was perfect! I may even win points
with my in-laws using the enclosed recipes. Thanks again."
Phil D. - Kentucky |
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"Great Morels... looked like they were
just picked"
"Hi!
Just wanted to thank you for the great Morels.
They arrived in great shape (looked like they were just picked!)
I'm from Michigan originally, and really missed having Morels every Spring...
so I bought 3 pounds and had a South Carolina Morel Party! No one there
had ever even heard of Morels besides myself; they LOVED them. I think
it's going to be a yearly tradition, ordering a bunch of Morels from Earthy.com
and having a feast.
THIS year we had: Traditional morels (dipped in egg and crushed crackers),
Morels in a butter garlic sauce, Morels stuff with a Crab and Goat cheese
mix, Beef Tenderloin covered in Sweet Marsala and Morel sauce (with lots
of whole Morels in it, of course).
Anyway, it went great - I've converted a whole bunch of people to the
Way of the Morel :) I just need a way to figure out how to make a Morel
desert for next year!" Greg
R. South Carolina |
What
really won us over were the mushrooms...
|
"What really
won us over were the mushrooms; fresh
wild morels and chanterelles in season, fresh shiitake, porcini, woodear,
black trumpet and lobster mushrooms; plus 15 dried varieties".
SmartMoney
Magazine. February 2000 |
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| Just
a note to let you know my order arrived in good condition. It has
truly been a pleasure dealing with your company. I have already eaten
some ramps and it brings back a lot of childhood memories growing
up in West Virginia. I have forwarded your e-mail address to my 2
brothers and 3 sisters all living in different areas of the US. I
had to share the wealth! Again, thank you. It's nice to know there
are still companies out there who know the meaning of "customer
service". - Maggie J. |
|
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Just wanted to
let you know that my morel mushrooms
arrived on Friday as promised and they were beautiful just sooooooo
beautiful. I promise I will definitely be ordering every year from
now on….
Melanie W. from Pennsylvania |
|
Subject:
What a great site !
"I just placed my first order with you for Fiddleheads
and Morels. I never thought I'd find a source for these delicacies.
You have saved me hours of begging with my local produce guy to obtain them.
Thank you!"
William F. Ohio |
David,
order received this morning. The morels met and exceeded my
expectations, thank you......... by the way we have already
ate a full pound!
Absolutely, in fact your morels are so yummy I am ordering some more
today. Tim G. from Ohio. |
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| I
have truly looked for fiddleheads for thirty years ...... |
Dear Ed:
I cannot tell you how delighted I am with your products and service. I have
truly looked for fiddleheads for thirty years, since having them in Canada,
and when I heard about your company, I could not wait to order them.
I also was thrilled to find that I could order fresh and dried morel mushrooms
from you. I have just placed my third order in the last week and there will
be many more in the future. Thank you for the great service you give your
customers and I certainly will be telling everyone about your products.
I live in a small town in Ohio and we are unable to get many of the products
you offer and those we can get often are not the best in quality or the
freshest. You have given me the opportunity to enjoy these foods and I cannot
thank you enough. Jane H. of Ohio |
| Hello
Ed - Our order of 8 lbs of fiddleheads arrived
this morning and has already been blanched, packaged and frozen for another
year of enjoyment. The fiddleheads were the best yet, and the packing superb.
The styrofoam chest kept the cold packs frozen and the fiddleheads very
cool. Many Thanks - David and Joy J. of Florida |
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Truffle
oil makes hubby happy...
"Just wanted
to thank you for completing my order for truffle oil. My husband was
very suprised and so pleased with his gift. The order was complete
and prompt and nicely packaged. I would definitely do business with
you again. You have a new fan. I have also passed this information
along to some of my gourmet cooking friends.Thank You Again!! Good
luck in your business, it is a winner!" Deb P. Ohio |
|
SO impressed with your product quality, prices and selection!
Hello, My husband recently ordered my birthday present, frozen black truffles, from your company. I followed up with an order for truffle oil and truffle tapenade.I really love your site.
As a Personal Chef and an avid home cook, I am SO impressed with your product quality, prices and selection! Your site has made truffle oil easily available for me, and affordable enough to "share" with my clients!
I am also glad to see that you carry Vann's Spices. At the United States Personal Chef Association annual conference this August we had the opportunity to meet the wonderful lady who heads Vann's and test some samples of her spices - wonderful! Thank you again!
Sandra Hall,Dinners on Demand, Corpus Christi, Texas
www.uspca.net/tx/shall
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| Ed, Any Idea on How to Store Fresh Truffles ? |
|
Ed,
After reading your recent letter on truffles (and seeing your invitation to write at the bottom) I knew you were the one to bring my questions to!
An Italian friend recently returned from a trip home and brought me 6 blacktruffles. I cook a lot but don't have any experience with truffles(eating yes, owning no).
I don't know how best to store them, how long they might last or any tricks (someone told me if I store one with my eggs I would have truffle tasting eggs).
I am going to make the truffle risotto for somefriends this weekend but should still have most of them left.
Thanks for any input - I love your website. A member of the United StatesPersonal Chef Association just put it on our Board with a rave review -so you now have up to 10,000 new fans! Thank you.
Cheryl
A Moveable Feast Personal Chef Service
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Cheryl:
Thanks for writing. There are a couple of ways to store your truffles.
You say you are planning to make risotto. Get the rice you are going to use, and store the truffles in the rice in the refrigerator. They should last up to a week this way. Be sure to use the rice you store them in -- it will have a nice truffle flavor.
A second way to store them is in brandy or cognac, again in the refrigerator. The truffles will last a couple of weeks this way.
Lastly, if you do not think youcan use the truffles within a couple of weeks, you can freeze them. They will keep up to 6 months this way, although they will loses some of their texture.
Let me know how your dinner comes out.
Ed Baker, Earthy Delights
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"You guys are so incredibly helpful......."
You guys are so incredibly helpful. After enjoying your website I sent Ed an email with my specific truffle questions and he wrote back so quickly. Iwas surprised. He was very knowledgable, helpful and friendly. He gave me some great ideas and I now know exactly what I'm going to do with these little gems. My lucky dinner guests and I thank you!
Cheryl |
| "Earthy
Delights: It's not a Texas company, but ???Chef
Gerard Thompson??? of Rough Creek Lodge says he relies on Earthy Delights
for hard-to-get ingredients. The Michigan company sells everything
from fiddlehead ferns to truffles on its Web site." Dallas
Morning News (10/11/2000) |
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