info@earthy.com
Frequently Asked Questions

Do you really sell to all those famous chefs?

Yes. Please visit a few of them on the Web.

How do I request a Catalog?

To receive a catalog, please call 800/367-4709 or 517/668-2402 or fax to 517/668-1213 or Email to info@earthy.com.

Please note: There is a $2.00 charge for catalogs sent outside the US and Canada. Please send requests for catalogs outside of North America, by mail, to:

Earthy Delights, Inc
1161 E Clark Rd.
Suite 260
DeWitt, MI 48820 USA

How do I sign up for the newsletter?

Our Cottage Kitchen Online newsletter is e-mailed about once a month. To subscribe, please ???visit & sign our Guestbook???.

What is your Return Policy?

Earthy Delights guarantees your satisfaction. Because we are dealing with food, in most cases we do not accept returns, but we will replace or give full credit for any product which you are not happy with. See Earthy Delights Satisfaction Guarantee.

When will my order be shipped?

Orders for non-perishable goods will be shipped within 2 business days of receipt.

Orders for fresh items, received before 6:00 am Wednesday, will be shipped Thursday for Friday delivery. Orders for fresh items received after 6:00 am Wednesday will be shipped the following Thursday.

What about shipping choices?

We use UPS for ground service and FedEx for 2-day and overnight services

For non perishables, within the continental US, you can choose UPS ground, FedEx 2-day, or FedEx priority overnight.

Products containing fresh or frozen items must be sent via Priority overnight.

What about shipping costs?

Earthy Delights offers flat rate shipping on our products.

UPS ground (2 - 5 days) $11.50 per shipment*
FedEx 2 -day (2 days) $19.00 per shipment*
FedEx Priority (overnight) $28.50 per shipment*

* Maximum weight for flat rates in the continental US is 30 lbs.
Earthy Delights reserves the right to charge a higher rate for
shipments over 30 lbs, or whose value is over $1000.00 We will
contact you for approval before charging a higher rate.

Saturday delivery can be arranged to some locations for an additional $10.00.

Please see "A Few Words about our Shipping Charges...."

What about Alaska and Hawaii?

We can ship non-perishables only to Alaska and Hawaii according to The following schedule:

AK/HI ground shipping (3 - 7 days) 21.50**
AK/HI 2 day shipping (2 - 3 days) 29.50**
AK/HI priority shipping (1 - 2 day) 34.50**

** Maximum weight for flat rates to Alaska, Hawaii and Canada is
20 lbs. Earthy Delights reserves the right to charge a higher
rate for shipments over 10 lbs, or for shipments whose contents
have duties placed upon them (For instance truffle products
from France.) We will contact you for approval before charging
a higher rate.

Do you ship to APO/FPO or international addresses?

We are not able to ship outside the United States or to APO/FPO addresses at this time.

What about Canada?

We can ship non-perishables only to Canada according to the following schedule.

Canada International Economy (3 to 7 days) 21.50**
Canada International Priority (1 - 2 days) 39.50**

** Maximum weight for flat rates to Alaska, Hawaii and Canada is
20 lbs. Earthy Delights reserves the right to charge a higher
rate for shipments over 10 lbs, or for shipments whose contents
have duties placed upon them (For instance truffle products
from France.) We will contact you for approval before charging
a higher rate.

What if I'm not home when my package is delivered?

In the case of non-perishable items, the package can be left on your porch or by your front door. In the case of perishable items, sent via FedEx priority, we strongly urge you to be home to receive your package, or have your perishable package delivered to your place of work. We strongly discourage the use of a "signature release" for perishable items, and will not be responsible for the condition of fresh products delivered without a signature.

How do I purchase a gift certificate online?

We will send an attractive printed Gift Certificate made out to your recipient with a note to let them know it came from You! We will also include our printed catalog for their use.

Select the Gift Certificate amount and add it to your cart. You can let us know where to send it and what you would like your note to say when you complete your order.

The gift certificate will be sent by regular mail (no charge for regular mail delivery). If you need speedier delivery we can send it by FedEx letter for $9.50.

To purchase a gift certificate, Click here.

How do I redeem Gift Certificates?
Your recipient can redeem the gift certificate by placing an order by mail or phone at 800/367-4709 or 517/668-2402. We cannot currently redeem Gift Certificates through our online ordering system.

Gift Orders
Your personalized message will be enclosed with each gift order. We withhold enclosing our catalog when delivering items specified as gifts, unless you have requested that a catalog be sent. We reserve the right to substitute a similar item of equal or greater value within a gift collection in order to meet your requested delivery date.


Do you gift wrap?
How can I order a custom gift basket?

We can gift wrap your entire order, going to one address for $7.50 , or we will be happy to make a custom gift basket for you. Simply select the items you would like, and then select either

"Make this order a gift basket"
"Gift wrap this order"

at checkout. There will be an additional $10.00 charge to cover the cost of the basket and supplies. There is a limit of 12 items that can be put into a gift basket, and certain oversized items may not be suitable for gift wrapping. Custom gift wrapping may delay your order by up to 3 business days.

If you want only part of your order gift wrapped, or you would like us to send part of your order to one address and part to another address, please contact us by phone at 1.800.367.4709

Do you have a corporate gift program?

Yes. The Earthy Delights Corporate Gift Program makes it easy to select unique and ???appropriate gifts??? for all your business needs.

For more information, e-mail us at info@earthy.com, or call us at 800.367.4709 or 517.668.2402.

Can I place an order now and have it delivered at a later date?

Yes, we can do this for you. At checkout, indicate either "deliver by" for ground shipments, or "deliver on" for 2-day and overnight shipments. Ground shipments cannot be guaranteed to arrive on a specific day, so your shipment may arrive a day or two before the "deliver by" date.

"Deliver on" dates are generally on Fridays. If you need delivery on another day of the week, call customer service at 800-367-4709 and we will do our best to accommodate you. Note: Perishable products cannot be delivered on a Monday, as that would require their being out of refrigeration all weekend.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. For orders placed by phone or by mail, we accept money orders or certified checks. Orders paid for by personal check will be held until the check has cleared.

How do I know that my online transactions are safe?

All of your order information is confidential and encrypted so it cannot be accessed by anyone outside Earthy Delights. We use industry leading technology called Secure Sockets Layer (SSL) to ensure that your information and credit card number are safely transported online to our secure system at Earthy Delights.

What is your Privacy policy?

Our policy regarding information collected through our website is simple: We do not sell or share information about our customers (or anyone visiting our site) to any other company or individual! The information we collect through forms filled out on-line such as our Guest Book, email sent to us through our website, and information submitted through on-line or off-line orders is for our internal use only.

For more information, please see our security and privacy statement.

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EARTHY DELIGHTS • 2871 Jolly Rd • Okemos, MI 48864 USA • tel 855.328.8732 fax 517.253.7366 • info@earthy.com